Spediak ("Spediak," "we," "us") is a home-maintenance app for homeowners, operated by Spediak, LLC, a North Carolina company. This policy explains what information we collect, how we use and share it, and the choices you have. It applies to the web app at https://my.spediak.com and to our Android and iOS apps. Your use of Spediak is also covered by our Terms of Service.
The short version
- We collect what you give us (your account details, your home records, and the photos and documents you upload), plus basic technical information needed to run the app.
- We use it to provide Spediak: AI analysis, home records, reports, reminders, and billing.
- Photos, descriptions, and inspection reports you submit for analysis are sent to our AI provider, Anthropic, to produce your results.
- We do not sell your personal information.
- We do not use third-party advertising trackers. Ads on the Free plan are chosen by Spediak and shown inside the app.
- You decide who else sees your home records.
- You can export your data or delete your account in the app at any time.
- Questions or requests: support@spediak.com.
1. Information we collect
Account information
- Your name, email address, and password, and optional details such as a phone number or ZIP code.
- Sign-in and security details, such as email verification codes and codes sent when you sign in from a new device. Sign-in is handled by our provider, Clerk.
- A record that you agreed to our Terms of Service and this Privacy Policy: your email, the date and time, the versions you agreed to, your IP address, and information about your device and browser.
Home and property information
- The homes and addresses you add.
- Your home profile, such as year built, size, and systems.
- Repair and maintenance logs, warranties, appliances, and permits.
- Inspection findings, insurance records, and claim documentation.
- Contacts you save and reminders you set up.
Photos, documents, and reports
- Photos and descriptions you submit when you ask for an AI analysis.
- Inspection reports (PDF or text) and other documents and files you upload, such as warranty and insurance documents.
Photos and documents can contain personal details, including details about other people. Please upload only what you are comfortable storing and have the right to share.
Payment information
- On the website, payments are processed by Stripe. In the mobile apps, purchases are processed by Apple or Google.
- We receive information about your subscription, such as your plan, its status, and renewal or trial dates.
- We never store your full card number.
Usage and device information
- IP address, device type, operating system, browser type, and app version.
- Basic usage records, such as the features you use, how many AI analyses you have run, and the dates and times of activity.
- Security and audit logs, including sign-ins and any support access you grant.
- Location. Your ZIP code and the addresses you enter. If you allow it on your phone or in your browser, the app also reads your device's location to show nearby professionals and local information. You can turn this off in your device or browser settings at any time.
- Camera and photos. The mobile apps ask for access to your camera and photo library so you can take or choose a photo. We receive only the photos you choose to submit.
Communications and feedback
- Emails and messages you send us, including support requests and feedback.
- Quote requests you send to professionals through the app.
- Your notification and marketing preferences.
Information from third parties
- Public-record property facts and value estimates for addresses you look up, from ATTOM Data and RentCast.
- Address suggestions and business listings from Google Places.
- Subscription and payment status from Stripe, Apple, Google, and RevenueCat.
- Account verification and security signals from Clerk.
2. How we use your information
- To provide the service: create and secure your account, run AI analyses, look up property data, store your records, build scores and reports, and sync your data across your devices.
- To handle billing: start trials, process subscriptions, apply plan limits, and send receipts.
- To communicate with you: send verification codes, service notices, reminders you set up, replies to your requests, and (unless you opt out) occasional news and promotions.
- To show ads on the Free plan: display promotions that Spediak selects inside the app.
- To keep Spediak safe: prevent fraud and abuse, troubleshoot problems, and protect accounts.
- To maintain and improve the service: understand which features are used and fix what is not working.
- To meet legal duties: keep required records, respond to lawful requests, and enforce our Terms.
3. AI processing
Spediak uses artificial intelligence from Anthropic to produce diagnoses and to read inspection reports. To do this we send Anthropic:
- the photos and descriptions you submit for analysis;
- the content of inspection reports you upload, so findings can be pulled out for you.
We send this information only to generate the results you asked for. Anthropic processes it as our service provider under its own terms. We do not send Anthropic your password or payment details.
Before you submit a photo or report, check that it does not show anything you would rather not share, such as people, mail, or account numbers. AI results are estimates for information only. See our Terms of Service for the full limits.
4. How we share information
We do not sell your personal information, and we do not share it with other companies for their advertising. We do not use third-party advertising trackers or advertising software kits.
We share information only in the ways described below.
Service providers. These companies process information for us so that Spediak can work:
- Clerk: sign-in and account security.
- Supabase: database and file storage for your records, photos, and documents.
- Render: hosting for our servers.
- Anthropic: AI analysis of photos, descriptions, and uploaded reports.
- Resend: email delivery.
- Stripe: payments and subscription management for purchases made on the website.
- Apple and Google: in-app purchases and app distribution.
- RevenueCat: tracking the status of in-app subscriptions.
- ATTOM Data and RentCast: property records and value estimates. We send the address you look up.
- Google Places and YouTube: address search, business listings, and how-to videos. What you type into a search is sent to Google to return results, and Google may receive technical details such as your IP address when you use these features.
Each provider handles information under its own terms and privacy policy.
People you choose to share with. If you invite a spouse or co-owner, give a trusted advisor read-only access, share a case, share a Home File or Home Report, or transfer home records to a buyer with a transfer code, those people can see what you share. You control this.
Professionals you contact. When you send a quote request through "Hire a Pro," the details you enter are emailed to that professional. They handle that information under their own practices. We do not send your information to professionals unless you ask us to.
Spediak support, with your permission. You can grant our support team temporary access to view your account from Settings > Privacy. This access expires and is logged.
Legal and safety reasons. We may disclose information if we believe in good faith that it is needed to comply with a law, court order, or lawful government request, to enforce our Terms, or to protect the rights, property, or safety of Spediak, our users, or others.
Business transfer. If Spediak, LLC is involved in a merger, sale, financing, or reorganization, your information may be transferred as part of that deal. It will stay subject to this policy unless you are told otherwise.
5. Ads on the Free plan and affiliate links
- The Free plan shows ads and promotions inside the app. Spediak chooses them. They are not delivered by an outside advertising network, and we do not sell your personal information to advertisers.
- Paid plans do not show ads.
- Some links to retailers may be affiliate links, which means we may earn a commission if you buy something. When you follow a link you leave Spediak, and the other website's privacy policy applies.
- The insurance section links to insurer websites. We have no partnership with those insurers and do not give insurance advice. Their websites follow their own privacy policies.
6. Cookies and on-device storage
- Sign-in cookies. Clerk uses cookies to keep you signed in and to protect your account.
- Local storage. The app keeps a copy of your data in your browser's or app's local storage so it can work offline. It syncs to your account when you are back online.
- No advertising cookies. We do not use cookies or similar tools to track you across other websites or apps. Because of that, there is nothing for a "Do Not Track" or Global Privacy Control signal to switch off.
On a shared device, sign out when you finish so your records are not left behind.
7. Your choices and rights
- See and correct your information. You can view and edit your profile and home records in the app.
- Export your data. You can download a copy of your data in the app under Profile or Settings.
- Delete your account. You can delete your account in the app under Profile or Settings. Step-by-step instructions are at https://spediak-api.onrender.com/account-deletion.
- Stop marketing emails. Use the unsubscribe link in any promotional email, or turn promotions off in the app under Promotions. We will still send service messages such as verification codes and receipts.
- Control sharing. You choose who to invite and what to share. Support access that you grant expires on its own.
- Text messages and push notifications. If we offer these later, we will send them only if you choose to receive them.
If you cannot do something in the app, email support@spediak.com from the email address on your account and tell us what you need. We may ask for more information to confirm it is really you.
8. State privacy rights (California and other states)
Some states, including California, give residents specific privacy rights. If you live in one of those states, you may have the right to:
- Know what personal information we have collected about you, where it came from, why we use it, and who we share it with, and to receive a copy.
- Delete personal information we hold about you, subject to the exceptions in section 9.
- Correct personal information that is wrong.
- Opt out of the sale or sharing of personal information. We do not sell personal information or share it for targeted advertising, so there is nothing to opt out of.
- Not be treated unfairly. We will not deny you service, charge you a different price, or give you a lower level of service because you used your rights.
The types of information we collect, why we collect them, and who receives them are described in sections 1 to 4.
How to make a request. Email support@spediak.com with the subject "Privacy request" and tell us which right you want to use. We will confirm your identity using the email address on your account. Someone you authorize can make a request for you if they show us your written permission. We respond within the time the law requires, which is usually 45 days. If we turn down a request, you can reply to ask us to review that decision.
9. How long we keep information
We keep your information for as long as your account is open.
When you delete your account, we delete:
- your profile and sign-in identity;
- your home and property records;
- your repair and maintenance history and diagnoses;
- your warranties, claims, and inspection records;
- the photos and documents you uploaded;
- your saved contacts and notification preferences.
What we keep after deletion, and why:
- Your agreement record: your email, the date and time you accepted the Terms and this policy, the versions you accepted, your IP address, and device and browser information. We keep this to show that you agreed, in case of a dispute.
- Payment and tax records held by our payment processors, which are needed for accounting and tax purposes.
- Security and audit logs, which help us prevent fraud and investigate abuse.
We keep these only as long as needed for legal, tax, fraud-prevention, and dispute purposes. Copies in backups may remain for a short time until they are overwritten.
Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it in the store. Information you already shared with other people, professionals, or a buyer may remain with them.
10. Security
We use reasonable safeguards to protect your information. These include encrypting data in transit, keeping API keys and secrets on our servers rather than in the app, and limiting and logging access to production data.
No system is completely secure, and we cannot guarantee that your information will never be accessed, lost, or misused. Use a strong password that you do not use elsewhere. If you think your account has been compromised, email support@spediak.com right away.
11. Children
Spediak is for adults aged 18 or older. It is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, email support@spediak.com and we will delete it.
12. Where your information is processed
Spediak is built for homeowners in the United States, and your information is processed and stored in the United States. If you use Spediak from another country, your information will be transferred to the United States, where privacy laws may differ from those where you live.
13. Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date and version at the top of this page and post a notice in the app. If a change is material, you will be asked to agree to the updated policy before you continue using Spediak.
14. Contact
For any privacy question or request, email us.
Spediak, LLC · support@spediak.com · Terms of Service