Please read these Terms carefully. They are a contract between you and Spediak, LLC. Our Privacy Policy explains how we handle your information.
1. Who we are and your agreement
Spediak ("Spediak," "we," "us") is a home-maintenance app for homeowners, operated by Spediak, LLC, a North Carolina company. These Terms cover the web app at https://my.spediak.com, our Android and iOS apps, and the features offered through them (together, the "Service").
To create an account you must tick a box confirming that you agree to these Terms and to our Privacy Policy. We keep a record of that agreement: the date and time, the versions you agreed to, your IP address, and information about your device and browser. If you do not agree to these Terms, do not use the Service.
2. Who can use Spediak
- You must be at least 18 years old and able to enter into a contract.
- The Service is built for homeowners in the United States. It is not designed to meet the laws of other countries.
3. Your account and security
- Give us accurate information when you sign up (name, email, and optionally a phone number) and keep it up to date.
- Sign-in and account security are handled by our provider, Clerk. You may be emailed a code to verify your email address or to confirm a sign-in from a new device.
- Keep your password private and do not share it. You are responsible for what happens under your account.
- If you think someone has used your account without permission, email support@spediak.com right away.
4. Plans, free trial, billing, and cancellation
Plans. The current plans are:
- Free: 3 AI analyses per month, DIY steps, and parts lookup. The Free plan shows ads.
- Pro ($9.99 per month or $89.99 per year): unlimited analyses, no ads, price comparison, Share-a-Case, contractor ratings, and Home File.
- Home Ultimate ($14.99 per month or $134.99 per year): everything in Pro, plus Home Profile, warranty claims and documents, Insurance Docs, Resale/Home Report, and Sell My Home tools.
The price is shown before you buy. We may change prices or what a plan includes. If a price change affects your subscription, we will give you notice before it applies, and you can cancel before it does.
Buying on the website. Website subscriptions are sold through Stripe. First-time subscribers get a 30-day free trial. We collect your card details when the trial starts, and your card is charged for the first time when the trial ends unless you cancel before then. We never store your full card number.
Automatic renewal. Subscriptions renew automatically every month or every year, depending on the option you chose, and your payment method is charged at each renewal until you cancel.
Cancelling a website subscription. Open Settings in the app to reach the billing portal hosted by Stripe, where you can cancel or change your subscription at any time. Cancellation takes effect at the end of the period you have already paid for.
Buying in the mobile apps. Subscriptions bought in the Android or iOS app are billed by Google or Apple through their in-app billing. Any trial or offer is shown on the store's purchase screen. You manage and cancel these subscriptions in your Google Play or App Store account settings. Deleting the app or your Spediak account does not cancel a store subscription.
Refunds. Except where the law requires otherwise, payments are not refundable, and we do not give refunds or credits for a partly used period. For purchases made through Apple or Google, refund requests are handled by that store under its own rules.
If a payment fails or a plan ends. If a payment fails, we may pause paid features until it is resolved. When a paid plan ends, your account moves to the Free plan.
5. AI results are estimates, not professional advice
Spediak uses artificial intelligence to analyze the photos and descriptions you send and the inspection reports you upload. Results can include a likely diagnosis, causes, DIY steps, parts, cost ranges, and when to call a professional.
These results are estimates for general information only. AI can be wrong. It works only from what you provide and cannot see, test, or measure your home. The results are:
- not a professional home inspection;
- not engineering, legal, insurance, or financial advice;
- not a contractor quote. Cost figures are national guide ranges, and your actual cost may be very different.
Safety first. Hire a licensed professional, and do not rely on Spediak alone, for anything involving:
- gas;
- structural elements;
- electrical service equipment;
- roof work at height.
You are responsible for deciding whether a repair is safe for you to attempt and for the decisions you make using the Service.
6. Property data, scores, and reports
Property data. Public-record property facts and value estimates come from outside sources, including ATTOM Data and RentCast. Address suggestions and business listings come from Google Places, and how-to videos come from YouTube. This information can be incomplete, out of date, or wrong. A value estimate is a statistical estimate, not an appraisal.
Scores and reports. The Home Health Score, Trust Score, Home Report, Home File, and "Complete file" badge are built from what you enter and upload. They are self-reported summaries. Spediak does not verify them. They are not:
- an appraisal;
- a home inspection;
- a warranty or guarantee about the condition of a home;
- a seller disclosure required by law.
If you share a score or report, you are responsible for its accuracy and for meeting any disclosure duties that apply to you. Anyone who receives one should do their own checks.
7. Professionals, partners, and outside links
The "Hire a Pro" directory lists contractors, inspectors, and realtors. Some are featured partners who pay to be listed. Other listings may come from public directories.
- Spediak does not employ, endorse, or guarantee any professional, and ratings shown in the app are not a guarantee of quality.
- Before you hire anyone, verify their license and insurance yourself.
- When you send a quote request, the details you enter are emailed to that professional. They handle that information under their own practices.
- Any agreement is between you and the professional. Spediak is not a party to it and is not responsible for their work, prices, or conduct.
The insurance section links to insurer websites. Spediak has no partnership with those insurers and does not give insurance advice. Some links to retailers may be affiliate links, which means we may earn a commission if you buy. We do not control outside websites and are not responsible for their content, products, or policies.
8. Your content
"Your content" means what you add to Spediak: photos, descriptions, documents, inspection reports, home details, repair and maintenance records, and similar material.
- You keep ownership. Your content stays yours.
- The permission you give us. You give Spediak a non-exclusive, royalty-free license to store, copy, process, and display your content, only as needed to provide and maintain the Service for you. This includes sending it to the service providers named in our Privacy Policy (for example, the AI provider that analyzes your photos) and showing it to people you choose to share it with. The license ends when your content is deleted, apart from the limited records described in the Privacy Policy.
- Your responsibility. Only upload content you have the right to use, and make sure what you enter is accurate. We do not review or verify it. Do not upload other people's personal information without their permission.
If you send us feedback or ideas, we may use them without owing you anything.
9. Sharing and transferring records
You control who sees your home records. You can:
- invite a spouse or co-owner, or give a trusted advisor (such as an agent, family member, or inspector) read-only access;
- share a case, a Home File, or a Home Report;
- transfer home records to a buyer using a transfer code;
- give Spediak support temporary access to view your account from Settings > Privacy. This access expires and is logged.
People you share with can see, and may copy, what you share. Treat a transfer code like a key: give it only to the person who should receive the records. We are not responsible for what other people do with information you chose to share.
10. Acceptable use
You agree not to:
- break the law or infringe anyone's rights;
- upload false, misleading, or harmful content, or content unrelated to managing a home;
- access another person's account or records without permission;
- copy, scrape, or resell data from the Service, or use it to build a competing product or dataset;
- reverse engineer the Service, get around usage limits or security, or overload our systems;
- upload viruses or other harmful code;
- use the Service to send spam or to harass professionals or other users.
11. Messages from us
- Service messages. We send emails and in-app notices needed to run your account, such as verification codes, receipts, trial-ending and payment-failed notices, and reminders you set up (for example maintenance or warranty expiry reminders).
- News and promotions. We occasionally email news and offers. Every promotional email has an unsubscribe link, and you can turn these off in the app under Promotions.
- Text messages and push notifications. We may offer these later. We will only send them if you choose to receive them.
You agree that we can send you notices about these Terms and your account by email or in the app.
12. Our intellectual property
The Service, including its software, design, text, logos, and the Spediak name, belongs to Spediak, LLC or its licensors and is protected by law. We give you a personal, limited, non-transferable right to use the Service for managing your own home while you follow these Terms. We keep all rights that we do not expressly give you.
13. Third-party services
Spediak relies on other companies for sign-in, payments, hosting, AI, email, property data, address search, and videos. We are not responsible for outages, errors, or changes in services we do not control.
If you download the app from the App Store or Google Play, your use is also subject to that store's terms. Apple and Google are not parties to these Terms and are not responsible for the Service or for supporting it.
14. Ending your account
You can leave at any time. You can export your data and delete your account in the app under Profile or Settings. Instructions are also at https://spediak-api.onrender.com/account-deletion. Deletion is permanent. Cancel any App Store or Google Play subscription in the store, because deleting your account does not cancel it.
We can suspend or close accounts. We may suspend or close your account if you break these Terms, if we need to protect the Service or other people, or if the law requires it. We may also change or stop offering features or the Service. If we close the Service entirely, we will try to give you notice so you can export your data.
Sections that by their nature should continue after your account ends (including sections 5 to 8 and 15 to 20) continue to apply.
15. No warranties
The Service is provided "as is" and "as available." To the fullest extent the law allows, Spediak, LLC makes no warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not promise that the Service will be uninterrupted, secure, or error-free, that AI results, cost ranges, property data, scores, or reports will be accurate or complete, or that any professional will do satisfactory work. Keep your own copies of important documents. Some states do not allow certain warranty disclaimers, so parts of this section may not apply to you.
16. Limits on our liability
To the fullest extent the law allows:
- Spediak, LLC and its owners, employees, and service providers are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, personal injury, or property damage that results from relying on AI results, cost ranges, property data, scores, reports, or the work or conduct of any professional or other third party.
- Our total liability for all claims relating to the Service is limited to the greater of (a) the amount you paid Spediak in the 12 months before the claim arose, or (b) $50.
These limits apply whatever the legal basis of the claim, and even if we were told the damage was possible. Some states do not allow some of these limits, so they may not fully apply to you. Nothing in these Terms limits liability that cannot be limited by law.
17. Your responsibility to us (indemnification)
If someone brings a claim against Spediak, LLC because of your content, your misuse of the Service, your breach of these Terms, or your dealings with a professional, buyer, or anyone you shared records with, you agree to cover the reasonable losses and costs we incur as a result, including reasonable attorneys' fees. This does not apply to the extent the claim was caused by our own wrongdoing.
18. Governing law and disputes
Talk to us first. If you have a problem, email support@spediak.com with a description of the issue and what you would like us to do. You and we agree to try in good faith to resolve the dispute informally for at least 30 days before either of us starts a legal action.
Law and courts. These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules. Any legal action that is not resolved informally must be brought in the state or federal courts located in North Carolina, and you and we agree to the jurisdiction of those courts. Either of us may instead bring an eligible claim in small claims court. This section does not take away consumer protection rights that cannot be waived under the law of the state where you live.
19. Changes to these Terms
We may update these Terms from time to time. When we do, we will change the effective date and version at the top of this page and post a notice in the app. If a change is material, you will be asked to agree to the updated Terms before you continue using the Service, and we will record that agreement. If you do not agree, you can stop using the Service and delete your account.
20. General terms
- Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and Spediak, LLC about the Service and replace any earlier versions.
- Severability. If a court finds part of these Terms unenforceable, the rest stays in effect.
- No waiver. If we do not enforce a part of these Terms, we have not given up the right to enforce it later.
- Assignment. You may not transfer your rights under these Terms without our written consent. We may transfer ours as part of a merger, sale, or reorganization of our business.
21. Contact
Questions about these Terms? Email us.
Spediak, LLC · support@spediak.com · Privacy Policy